Return and Refund Policy

Returns 

If you are unhappy with your purchase or have changed your mind, we will happily accept returns of all items (excluding personalised orders) within 60 days of the purchase date. All returned items must be in new, unused condition and in the original packaging, with all the original tags and labels attached.

All Returns must be received within 14 days if the return being approved.

 We will issue a full refund if your item is returned within 30 days. 

If your item is returned after 30 days, we will issue a voucher for the value of the order.

 Damaged or Incorrect Items – UK

Damaged or incorrect items must be returned within 30 days of purchase.

Do you offer Exchanges

No

Damaged or Incorrect Items – Rest of World

Please contact the customer service team within 30 days of purchase (include your order number, what item you ordered and what item you received instead) who will look into this for you and make sure that you receive the correct item or a refund.

When returning your order, please make sure you include the following:

• A note with the order number (this can be found on your invoice or order confirmation email)
• reason for returning the order

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from receipt of your item to process your return. Refunds may take 1-3 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Questions 

If you have any questions concerning our return policy, please get in touch with us at: periwinkleonlineprops@gmail.com